Att Phone Voicemail Your Call Could Not Be Completed Please Try Again

If you're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips can help. If y'all're having problems with calls only while continued to Wi-Fi Calling, read no further and cheque out Wi-Fi Calling problems instead.

Read me offset

First things kickoff. To make sure your device can make and receive calls, cheque the following:

 Your device shows at least ii signal confined. If there are fewer, the betoken is too depression for reliable calls. Check out Signal bug / no service troubleshooting.

 Your line is active (prepaid lines must have a balance).

 If you have Family Allowances, make certain information technology isn't blocking calls or has time-of-solar day blocks set.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with your bespeak.

 If you're calling an international number, cheque whether y'all have the correct features on your account. See Stateside calling & texting services. For information about making international calls, come across Make an international telephone call.

If your device meets all these criteria, and y'all're withal having calling issues, go on with the troubleshooting steps beneath.

Tip: If yous need help with any of the steps in this document, visit our Device tutorials page, select your device, and utilize the search bar to find what you lot're looking for.

Can't make or receive calls

If you can't brand or receive calls; or get busy, fast busy, three beeps, three rising tones, or a "telephone call failed" error when you effort to call, start with these basic troubleshooting steps. For boosted iPhone-specific troubleshooting steps, visit Apple Support.

Basic troubleshooting

1. Restart your phone.
2. Plow off Wi-Fi to ensure you're using the T-Mobile network.
3. Turn on VoLTE.
4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and home screen apps; and apps you downloaded around the time the problem started. T-Mobile tin can't support calls on other services such as Google Vocalisation. Contact the app provider if necessary.
5. (iPhone only) Reset the network settings (Settings > General > Reset > Reset Network Settings).
6. Update the device software to the latest version. You can do this over Wi-Fi. Visit the Devices page for current versions and steps.

Can't phone call a specific number or brand international calls

• Brand sure the number y'all are dialing doesn't accept a i-700, one-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Make sure the number you're calling isn't on the device's Block or Spam listing.
• Use the dialer to enter the total 11-digit number, instead of using any saved contacts.
• Include any country codes or area codes. (Add a + or 011 to the beginning for The states numbers.)
• Disable caller ID past dialing *67 before the 11-digit phone number. If the phone call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to driblet afterward eight hours. But if your shorter calls drop frequently, try the post-obit:

1. For calls dropping merely in specific locations, cheque out our 4G LTE & 5G Network coverage map to determine the level of signal you should expect.
2. Brand sure that the touch screen isn't waking up during the call. Information technology may wake up if your cheek presses the touch screen or your fingers bear upon the buttons, like the End Call push button.
3. Remove any cases or covers from the phone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices folio for current versions and steps.
5. Attempt calling in a location that dropped your telephone call before to see if it happens once more.
6. If available, movement the SIM bill of fare to another T-Mobile device and see if calls proceed to drop when you telephone call from that device. This test will help Customer Care diagnose the problem.

All incoming calls get to voicemail

1. Reset your call forwarding settings:
   • Dial ##004# on the phone dialer and printing Send to reset decorated, if unreachable, and no reply settings.
   • Dial ##21# on the phone dialer and press Send to reset unconditional call forwarding settings.
2. Make sure that the number going to voicemail isn't on the device Block or Spam List.
3. Check that Call Waiting is turned on in your phone settings.
4. Turn off Bluetooth. If Bluetooth is on, the device may be trying to transport the band to a paired device, and you may miss it.
5. Check the notification switch on the side of the phone, if you lot accept 1. Information technology may brand the telephone go silent or plough off alerts to anyone who is not a favorite contact, and you may be missing those calls.
6. Telephone call your own number to run across if it rings before forwarding to voicemail.
7. If available, move the SIM menu to another T-Mobile device and have someone call you to see whether calls get to voicemail on that device. This test will help Customer Care diagnose the problem.

Touch on tones don't work

If voicemail doesn't or telephone systems (IVRs) don't recognize button presses on your device, check out your device'south touch tone settings:

1. Plough on touch on tones in your phone settings. Annotation that touch tones may non work if y'all're on a conference call.
2. For Android devices:
   • Wipe the cache partition to articulate organization retention.
   • Clear all app caches.
   • Turn off audible touch tones.
3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
4. Phone call voicemail or a phone system to test whether touch tones are working as expected. If not, contact us.

Stuck? Contact us

If the phone however can't brand or receive calls after you've followed these troubleshooting steps, contact united states of america. Nosotros may need to check your number and the network in your area. If yous received fault letters or recordings when trying to place a telephone call, be prepared to share those messages with u.s. when y'all contact united states of america.

If you lot can't call, contact us through chat (message u.s.a.), the T-Mobile app , or social (Facebook, Twitter, Google+). Whatever of our contact options can connect yous with someone to look at your business relationship settings and local network details, and file a ticket for any bug.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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